Our engineers have validated that all CNs have been rebooted properly and all customer instances are back online.
Any customer having any issues with their VM is encouraged to open a ticket via the Portal [https://portal.mnx.io] or via our helpdesk [help@mnxsolutions.com] email so that we can investigate.
Posted Jul 31, 2022 - 01:53 EDT
Verifying
Our engineers have completed all the necessary CN reboots and are validating that everything has come online properly. A final update will be posted within the hour.
Posted Jul 31, 2022 - 01:17 EDT
Update
Our engineers have processed about half of the planned CN reboots and are working on finishing up the remaining ones.
If there are any issues with a VM that hasn't come back online properly, please open up a ticket so that we can address it. Tickets can be created within the Portal [https://portal.mnx.io] or via our helpdesk [help@mnxsolutions.com]
Posted Jul 31, 2022 - 00:10 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 30, 2022 - 23:02 EDT
Scheduled
Our engineers will be performing reboots on a small fraction of our Cloud Hypervisors to update their platform images and apply updates. During each Hypervisor reboot, all Cloud servers on the selected Hypervisor will be offline while the Hypervisor is rebooted and brought back online.
We expect the downtime for nodes on each Hypervisor to be around 15-30 minutes while the Hypervisor is rebooted. Please contact our helpdesk (help@mnxsolutions.com) if your cloud server has any issue after the reboot.
Posted Jul 21, 2022 - 14:22 EDT
This scheduled maintenance affected: Cloud Servers.